Copyright © 2009 - 2020 Lee's Roto-Rooter Service, Inc. All Rights Reserved.  FinePrint
ROTO-ROOTER SEWER-DRAIN SERVICE  An independent family owned franchise since 1948 Serving Dane & Rock County Wisconsin
608.256.5189
To our valued customers:
As the coronavirus (COVID-19) continues to disrupt daily life, Roto-Rooter wants to assure homeowners and business customers that we are taking steps to
help our employees and customers stay safe and healthy.
Open, Fully Staffed, and Ready to Help the Communities We Serve 
We know many of you are working from home and self-quarantining. A houseful of people puts added stress on your plumbing system and can increase the
likelihood of serious plumbing and drain problems.
Roto-Rooter is ready to help with service anytime you need us. We’re still operating under our normal hours of operation: 24 hours a day, 7 days a week. We’re
carefully monitoring the COVID-19 situation and strictly following government health and safety guidelines to minimize the spread of the virus and protect our
customers and employees in every community we serve.
Our Sewer and Drain Technicians are Essential Service Providers 
All Roto-Rooter Sewer and Drain team members who visit your home or business will adhere to our high standards of cleanliness, safety, and hygiene before,
during, and after every service visit.
In order to ensure maximum effectiveness, we’ve instructed our service technicians to uphold and enhance our already strict cleaning and disinfecting
measures to ensure the safest possible work environment. Additionally, we’re following CDC (Centers for Disease Control) guidelines designed to stop the
spread of the virus, including: Wearing personal protective equipment Eliminating physical contact, including handshakes. We’ll use only non-contact methods of greeting Maintaining effective social distancing when possible Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity Using hand sanitizer Using disinfectant products to ensure touch points are clean in workspaces, vehicles, and on equipment Sanitizing shared-use items clipboards; customers should consider using their own pens to sign paperwork
Customer Service
Our customer service department is fully staffed to assist you with scheduling service calls, answering questions and meeting all your needs. We have
implemented the following additional precautions to ensure a safe experience and excellent service. Our customer service representatives and service technicians will ask if anyone in the structure is symptomatic of illness. We’ll honor special requests from customers seeking to maintain a safe distance from our service technicians. Roto-Rooter personnel are always aware of the risks and symptoms of illness. Any employee feeling potential signs of the virus will stay home and seek
a professional medical evaluation. You can count on all of us at Roto-Rooter to conduct ourselves with the highest level of professionalism and dependability throughout this health crisis.
Please note that the COVID-19 situation is changing rapidly. Accordingly, Roto-Rooter must adjust its processes to best serve our communities and ensure the
safety of our employees and customers.                              
COVID-19 RESPONSE Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø
To our valued customers:
As the coronavirus (COVID-19) continues to disrupt daily life, Roto-Rooter
wants to assure homeowners and business customers that we are taking
steps to help our employees and customers stay safe and healthy.
Open, Fully Staffed, and Ready to Help the Communities We Serve 
We know many of you are working from home and self-quarantining. A
houseful of people puts added stress on your plumbing system and can
increase the likelihood of serious plumbing and drain problems.
Roto-Rooter is ready to help with service anytime you need us. We’re still
operating under our normal hours of operation: 24 hours a day, 7 days a
week. We’re carefully monitoring the COVID-19 situation and strictly following
government health and safety guidelines to minimize the spread of the virus
and protect our customers and employees in every community we serve.
Our Sewer and Drain Technicians are Essential Service Providers 
All Roto-Rooter Sewer and Drain team members who visit your home or
business will adhere to our high standards of cleanliness, safety, and hygiene
before, during, and after every service visit.
In order to ensure maximum effectiveness, we’ve instructed our service
technicians to uphold and enhance our already strict cleaning and disinfecting
measures to ensure the safest possible work environment. Additionally, we’re
following CDC (Centers for Disease Control) guidelines designed to stop the
spread of the virus, including: Wearing personal protective equipment Eliminating physical contact, including handshakes. We’ll use only non-
contact methods of greeting Maintaining effective social distancing when possible Washing hands thoroughly with soap and water for at least 20 seconds
at every opportunity Using hand sanitizer Using disinfectant products to ensure touch points are clean in
workspaces, vehicles, and on equipment Sanitizing shared-use items clipboards; customers should consider
using their own pens to sign paperwork
Customer Service
Our customer service department is fully staffed to assist you with scheduling
service calls, answering questions and meeting all your needs. We have
implemented the following additional precautions to ensure a safe experience
and excellent service. Our customer service representatives and service technicians will ask if
anyone in the structure is symptomatic of illness. We’ll honor special requests from customers seeking to maintain a safe
distance from our service technicians. Roto-Rooter personnel are always aware of the risks and symptoms of
illness. Any employee feeling potential signs of the virus will stay
home and seek a professional medical evaluation. You can count on all of us at Roto-Rooter to conduct ourselves with the
highest level of professionalism and dependability throughout this
health crisis.
Please note that the COVID-19 situation is changing rapidly. Accordingly,
Roto-Rooter must adjust its processes to best serve our communities and
ensure the safety of our employees and customers.                              
COVID-19 RESPONSE Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø
Happy New Year 2020